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Our EAP staff is dedicated to outstanding customer service and quality care.
Our staff includes mental health professionals who are certified in social work
or other disciplines. All of our staff have experience and expertise in mental
health, relationship and family issues, domestic violence, trauma, chemical
dependency and other addictions.
Rob Schwartz, LCSW, CEAP
Program Director
Mr. Schwartz has been the Director of the Employee Assistance Program since
1983 and has been directly responsible for the marketing, management, and
growth of the program for over twenty years. Initially trained as a
clinical social worker, receiving his MSW from SUNY at Buffalo, School of
Social Work, Mr. Schwartz has extensive experience and expertise in mental
health, family therapy and chemical dependency. Prior to joining Child &
Family Services, Mr. Schwartz held clinical and administrative positions at
Alcohol & Drug Dependency Services, a comprehensive treatment facility for
alcoholism and drug abuse and was a family therapist at Catholic Charities. He
has provided consultation to several other local and national EAPs, has
provided training for various agencies and other EAP providers and has been a
guest lecturer and a field instructor for the SUNY at Buffalo School of Social
Work. Mr. Schwartz is an active member of Employee Assistance Professionals
Association (EAPA) and has been an advisor for other EAP counselors preparing
for the CEAP certification process. In addition to his primary role as EAP
Director, Mr. Schwartz has been instrumental in developing and implementing
Child & Family Services’ Quality Improvement program, which has been
consistently incorporated into the overall management of our Employee
Assistance Program.
Cindy Jackson, LCSW, CEAP, CASAC
Manager of Workplace Services
Ms. Jackson joined our agency in 1997. As the Manager of Workplace Services,
she is responsible for the overall management and training/promotional services
for all of our EAP accounts. Ms. Jackson received her MSW from SUNY at Buffalo,
School of Social Work. Prior to joining our staff, she was an alcohol/substance
abuse counselor for more than ten years at Erie County Medical Center,
providing clinical services in the detox, outpatient and inpatient
rehabilitation departments. In addition to her primary clinical
responsibilities, Ms. Jackson was also an internal EAP Coordinator, providing
services for employees of ECMC. She has been a field work instructor for
graduate students from the School of Social Work and recently was recognized as
the School of Social Work’s Alumni Of The Year. Ms. Jackson is directly
responsible for coordinating the initial introductory process for new EAP
accounts and for consultation/implementation of strategies for program
promotion. She works very closely with all of our EAP liaisons and EAP Advisory
Committees and along with her staff, is always accessible and responsive to the
needs of our customers.
Kathy Eisenried, LCSW
Supervisor of Clinical Services
Ms. Eisenried has been a member of our staff since 1988. Prior to being
promoted to Supervisor, she was one of our Clinical Consultants and provided
short-term counseling as well as assessment/referral services for employees and
families associated with our EAP accounts. Ms. Eisenried also received her MSW
from SUNY at Buffalo, School of Social Work and has had extensive clinical
experience in mental health and chemical dependency. Prior to joining our
program, Ms. Eisenried has been a Senior Counselor at Horizons Human Services,
Director of Social Work at Bry-Lin Hospital, and Women’s Veterans Coordinator
at the VA Medical Center. As the Supervisor of Clinical Services, Ms. Eisenried
is responsible for providing regular supervision and consultation for all of
our clinical staff and affiliates. She also provides consultation and clinical
services for supervisors and employees associated with our EAP accounts and has
provided critical incident debriefing services for employees affected by
workplace trauma.
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Our
management team 