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Confidentiality |
Confidentiality is a crucial factor to consider when implementing an Employee
Assistance Program. In accordance with federal confidentiality regulations and
HIPAA privacy rules, Child & Family Services
EAP and its staff are strictly prohibited from disclosing any confidential
information regarding assessment and recommendations for an employee or family
member to a third party, including the employer, unless the individual involved
has provided expressed written consent to
do so.
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Professionalism |
| All of our administrative and clinical staff are professionals with masters
degrees in social work or other disciplines. Our Program Director has over 25
years of experience in mental health and substance abuse treatment and over 18
years in the employee assistance program field. Our clinical staff have
experience and expertise in assisting individuals with mental health concerns,
bereavement, marital issues, parenting concerns, substance abuse, emotional
trauma, domestic violence, and other personal or family concerns. All of our
clinical staff receive supervision on a regular basis from our Clinical
Supervisor and all staff are provided with ongoing opportunities for continued
education. Child & Family Services is also nationally accredited by the
Council for Accreditation for Children & Families. |
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Compassionate and Ethical Care
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| The comments most frequently written on our follow-up surveys by clients who
have used the program are similar to this one: “...my counselor was extremely
warm and caring and really seemed to understand what I was going through.” Our
staff also recognize the importance of providing ethical care to clients and
adhere to the professional standards established by the Employee Assistance
Professionals Association and the National Association of Social Workers. |
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Easy Accessibility
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| Our program serves employers in the Buffalo/Erie County area. Our office is
located at 4086 Seneca Street, in West Seneca, New York (off of Union Road; a short distance from the Southgate Plaza),
and is easily accessible off the New York State Thruway. In
general, routine (non-emergency) appointments are offered within 3-5 working
days. When clinically necessary, appointments may be offered within the same
day or within 24 hours. Daytime and evening appointments are available in order
to accommodate employees’ work schedules. There is free parking available, and
our office is handicap accessible. Services are also available to employees and
their families who reside or work outside our primary service areas through our
State/National Affiliate Network. We recognize that employees and their families may need assistance in the
evenings or on weekends. Our clinical staff are “on-call” 24 hours a day, which
provides individuals with easy access to our program for telephone crisis
counseling, should the need arise. |
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Courtesy and Respect
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| In accordance with professional practice standards and in conjunction with our
sensitivity to individual needs, our staff always treat clients, referral
sources, and other professionals with the utmost courtesy and respect. |
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Cultural Sensitivity
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As a means of demonstrating our commitment to provide services which are
sensitive and responsive to multi-cultural concerns and needs, our program:
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Is staffed by culturally sensitive counselors and support staff.
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Includes among its staff local affiliates who are bilingual for Spanish and
Polish speaking clients.
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Has a working relationship with the International Institute of Buffalo, which
provides consultation/translation services for counseling sessions as well as
on-site presentations.
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Provides cultural diversity seminars for our client organizations.
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Responsiveness, Flexibility and Follow-Up
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| Regardless of the problems or concerns presented, our staff recognize the
importance of responding to the unique needs of each individual. Although our
program is guided by policies and procedures, our philosophy regarding service
is that we need to be flexible and “go the extra mile” in order to effectively
provide help to someone in need. Our staff initiate follow-up contact with
clients in order to assess the outcome of services and other assistance. We
also routinely ask clients to evaluate their experience with our program
through follow-up surveys. |
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Our
management team 